General Terms and Conditions of Business

LuVano Homes, real estate brokerage trade
Užarska 30, 51000 Rijeka · Broker register number: 101/2025 · Rijeka, 07 July 2026

This is an unofficial translation provided for convenience only. In the event of any discrepancy, the Croatian version published at https://luvano.homes/hr/terms is the sole binding text.

Article 1 – General Provisions

These General Terms and Conditions of Business (hereinafter: the General Terms) govern the business relationship between the real estate broker LuVano Homes, real estate brokerage trade, Užarska 30, 51000 Rijeka, broker register number 101/2025 (hereinafter: the Broker) and the natural or legal person concluding a real estate brokerage agreement with the Broker (hereinafter: the Principal).

The General Terms and the Broker’s valid Price List form an integral part of the brokerage agreement concluded between the Broker and the Principal. The Broker’s Price List is an annex to and an integral part of these General Terms and is published at https://luvano.homes/en/cjenik.

By concluding a brokerage agreement, the Principal confirms that, prior to its conclusion, they were made aware of these General Terms and the valid Price List and that they agree with their provisions.

Article 2 – Definitions

Individual terms used in these General Terms have the following meaning:

  • the Broker is a trade registered to carry out real estate brokerage activities;
  • an agent is a natural person who has passed the professional examination for performing agency work and is entered in the Register of Agents;
  • brokerage means the Broker’s actions connecting the Principal with a third party, as well as negotiations and preparations for concluding legal transactions concerning a specific property, in particular purchase, sale, exchange, lease and rent;
  • the Principal is a natural or legal person concluding a written brokerage agreement with the Broker;
  • a third party is a person whom the Broker seeks to connect with the Principal for the purpose of negotiating the conclusion of a legal transaction relating to a specific property.

Article 3 – Property Offer

The Broker’s property offer is based on data received in writing or orally, in particular from the property owner, and is conditional upon their confirmation. An offer becomes valid for advertising only after a brokerage agreement has been concluded with the property owner.

The Broker disclaims liability for any errors in advertisements arising from the Principal’s failure to give timely notice of a change in price, withdrawal from the transaction, a completed transaction, or from inaccurate or concealed data supplied by the Principal.

If the property being brokered is already known to the Principal, the Principal must notify the Broker without delay in writing, by electronic mail or by registered letter.

Article 4 – Obligations of the Broker

Under the brokerage agreement, the Broker undertakes, acting with the care of a good expert, in particular to:

  • seek to find and connect the Principal with a person for the purpose of concluding the brokered transaction;
  • inform the Principal of the average market price of a comparable property;
  • verify the condition of the property and obtain and inspect the documents evidencing ownership or another real right over the property;
  • carry out preparatory work and present and advertise the property in an appropriate manner, with any activities exceeding customary presentation being carried out against separately agreed costs arranged in advance;
  • permit or withhold viewings of the property in accordance with the Principal’s interests and the Broker’s professional judgement;
  • mediate in negotiations and endeavour to bring about the conclusion of the legal transaction;
  • where the subject of brokerage is land, verify its designated use under spatial planning regulations;
  • safeguard the Principal’s personal data and, upon written instruction, treat as a business secret the data concerning the property and the transaction being brokered;
  • inform the Principal of all circumstances relevant to the intended transaction that are known to the Broker or ought to be known;
  • inform the Principal of the obligations arising from regulations on the prevention of money laundering and terrorist financing.

Article 5 – Connecting the Principal with a Third Party

The Broker is deemed to have enabled the Principal to make contact with a third party in particular if the Broker has:

  • arranged a meeting between the Principal and the third party for the purpose of negotiating the conclusion of a legal transaction;
  • communicated to the Principal the name or business name, telephone number, e-mail or other contact information of a third party authorised to conclude the legal transaction, or communicated the exact location of the property;
  • sent the Principal an offer or an electronic mail message containing information about the property and/or its owner or the third party;
  • enabled the Principal to contact the third party in any other manner that leaves no doubt as to the identification of that person.

If the Principal is already familiar with the property or the third party, or has already made contact with them, the Principal must notify the Broker without delay in writing. Otherwise, the Broker is deemed to have connected the Principal with that property or third party.

The Broker is also entitled to a brokerage fee if the legal transaction with a third party with whom the Broker connected the Principal is concluded by the Principal’s spouse or common-law partner, a relative in the direct or collateral line, a relative by marriage, an authorised person, an employee, an employer or another person connected with the Principal, as well as by a legal entity founded or managed by any of the aforementioned persons.

Article 6 – Obligations of the Principal

Under the brokerage agreement, the Principal undertakes in particular to:

  • inform the Broker of all circumstances relevant to the brokerage and provide accurate information about the property and, if in possession of them, make available the location, building or occupancy permit and evidence of the fulfilment of obligations towards third parties;
  • make available to the Broker the documents evidencing ownership or another real right over the property and warn the Broker of all registered and unregistered encumbrances;
  • enable the Broker and the third party to view the property;
  • inform the Broker of all material information about the property, including its description and the asking price;
  • pay the Broker the brokerage fee and, where expressly agreed, reimburse costs exceeding the customary costs of brokerage;
  • notify the Broker in writing of any changes relating to the transaction, in particular changes of ownership of the property;
  • make available to the Broker the data required under regulations on the prevention of money laundering and terrorist financing.

The Principal is not obliged to enter into negotiations or to conclude a legal transaction with a third party found by the Broker, and any contractual provision to the contrary is null and void. If the Principal does not act in good faith, the Principal is liable to the Broker for damages and must reimburse the costs incurred, which may not be less than one third nor more than the agreed brokerage fee for the brokered transaction.

Article 7 – Anonymous Principal

A Broker performing brokerage activities for a Principal who wishes to remain unknown is under no obligation to disclose the Principal’s identity to the third party until the legal transaction is concluded.

Article 8 – Brokerage Fee and Price List

The amount of the brokerage fee is determined by the brokerage agreement, in accordance with the Broker’s valid Price List, which forms an integral part of these General Terms and of every brokerage agreement. The valid Price List, bearing the stated date and year, is annexed to every brokerage agreement and is signed by the Broker and the Principal or the third party.

The Broker may not charge a brokerage fee to a third party who acquires the role of buyer, tenant, lessee or another role in the legal transaction and who has not concluded a brokerage agreement with the Broker.

Article 9 – Entitlement to the Brokerage Fee

The Broker becomes entitled to the brokerage fee upon the conclusion of the agreement for which brokerage was provided, unless it has been agreed that this entitlement arises upon the conclusion of a preliminary agreement. The Broker may not request partial or full payment of the fee in advance, before the conclusion of the brokerage agreement or the preliminary agreement.

The costs of additional services not covered by basic brokerage may be charged in the amount of the actual costs, if separately agreed with the Principal. In the event that the payment deadline is exceeded, the Broker is entitled to statutory default interest.

If the brokerage agreement terminates and the Principal subsequently concludes a legal transaction with a third party which is a direct consequence of the Broker’s actions taken before the termination of the agreement, the Broker is entitled to the full brokerage fee, unless otherwise agreed.

Article 10 – Brokerage for Both Parties

In connection with brokerage for the same property, the Broker may charge a brokerage fee to the Principal and to the third party who becomes a principal, provided that the Broker has concluded a separate brokerage agreement with each party.

If the Broker has concluded brokerage agreements with two principals for the same property and it has been agreed that both parties pay the fee, the total amount of the fee charged to both parties may not exceed the maximum amount set out in the valid Price List. If it has been agreed that only one party pays the fee, the Broker may charge that party no more than half of the amount set out in the valid Price List.

Before concluding a brokerage agreement, the Broker must inform the contracting parties in writing of the amount of the individual brokerage fees and of their total amount.

Article 11 – Viewing the Property

The Broker does not make a viewing of the property by a third party conditional upon the prior signing of a brokerage agreement. During a viewing arranged through the Broker, a viewing confirmation is signed by which the Broker or the agent evidences to the Principal that the property was shown to third parties.

Signing a viewing confirmation is not deemed to be a brokerage agreement, does not contain provisions obliging the third party to pay a brokerage fee, and does not in itself constitute grounds for charging a fee to the third party.

Article 12 – Additional Services and Material Costs

The brokerage fee covers the regular brokerage activities set out in the valid Price List. Services which by their nature do not constitute regular brokerage activities are deemed additional services and are charged in the amount of the actual costs, exclusively if previously agreed with the Principal in writing.

The brokerage fee does not include notarial, court and administrative fees, taxes, the costs of registering ownership rights, land surveying services, the preparation of an energy certificate, valuation, the translation of documents, or any other costs borne by the Principal under the law or a special agreement. Before any such costs arise, the Broker will inform the Principal of their amount in good time and will not order services creating financial obligations without the Principal’s consent.

Article 13 – Value Added Tax

The Broker is not registered for value added tax, and therefore VAT is not charged on the brokerage fee or on the fees set out in the Price List, pursuant to Article 90, paragraph 2 of the Value Added Tax Act.

Article 14 – The Brokerage Agreement

The Broker performs brokerage activities exclusively on the basis of a previously concluded written brokerage agreement, concluded for a fixed term. The agreement states the details of the Broker and the Principal, the subject of the brokerage, the type and material content of the legal transaction, the amount of the brokerage fee, details of additional services and costs with the party liable for payment indicated, and the registration number in the Register of Brokers. The valid Price List, bearing the stated date and signed by both parties, forms an integral part of the agreement.

Article 15 – Duration and Termination of the Brokerage Agreement

The brokerage agreement is concluded for a period of 12 (twelve) months, unless otherwise stipulated in the agreement. If neither contracting party objects to the extension in writing by the expiry of the term at the latest, the agreement is tacitly extended for a further 12 (twelve) months, and so on successively.

Either contracting party may terminate the brokerage agreement at any time, in writing, including by electronic mail (e-mail), with the termination taking effect on the day of receipt. Termination must not be contrary to the principle of good faith and fair dealing, nor given with the intention of depriving the Broker of the right to a brokerage fee for a transaction resulting from the Broker’s actions.

A brokerage agreement concluded for a fixed term terminates upon the expiry of that term if the agreement for which brokerage was provided has not been concluded within that period, or upon termination by either contracting party. The Principal must reimburse the Broker for the costs incurred which it was expressly agreed the Principal would pay separately.

Article 16 – Exclusive Brokerage

Under the brokerage agreement, the Principal may undertake not to engage any other broker for the brokered transaction (exclusive brokerage). This obligation must be expressly agreed, and before concluding such an agreement the Broker must specifically warn the Principal of its meaning and legal consequences.

If, during the term of an exclusive brokerage agreement, the Principal concludes a legal transaction through another broker for which the exclusive Broker had been given an instruction, the Principal must pay the exclusive Broker the agreed brokerage fee and reimburse any additional actual costs incurred during the brokerage.

Article 17 – Advertising of Properties

When advertising in the public media, other print and electronic media and in other permitted places, the Broker publishes its business name and the address of its registered office, as well as the addresses of its branch offices or a link containing them. Advertising a property is not permitted without a previously concluded brokerage agreement with the property owner.

Article 18 – Professional Liability Insurance

The Broker must take out and maintain a professional liability insurance policy covering damage that the Broker might cause to the Principal or to third parties in the course of brokerage. The minimum sum insured may not be less than EUR 100,000.00 per single loss event, or EUR 300,000.00 for all claims in a single insurance year.

Article 19 – Brokerage Records and Data Protection

The Broker maintains records of real estate brokerage for all concluded brokerage agreements, in accordance with the Act. The Broker collects and processes the personal data of the Principal and of third parties exclusively for the purpose of performing the brokerage and stores such data in accordance with personal data protection regulations.

Article 20 – Business Secrecy

The Broker must treat as a business secret all information learned in the course of brokerage relating to the Principal, the property or the transaction being brokered. Disclosing information to persons with whom the Broker seeks to connect the Principal is not deemed a breach of this obligation, if it is strictly necessary for the performance of the brokerage agreement.

Article 21 – Final Provisions and Dispute Resolution

Relations not governed by these General Terms or by the brokerage agreement are subject to the provisions of the Real Estate Brokerage Act and the Civil Obligations Act.

The General Terms are displayed in a visible and accessible place on the Broker’s business premises and published at https://luvano.homes/hr/terms. The Broker reserves the right to amend the General Terms, whereby agreements already concluded remain subject to the General Terms in force at the time of their conclusion.

The contracting parties will endeavour to resolve any disputes amicably, failing which the court with subject-matter jurisdiction in Rijeka shall have jurisdiction.