Types of Personal Data

The company collects, processes, and uses, depending on the context, various types of data related to the services we provide, including:

data you provide directly to us

data we collect about your use of our services, and

data we obtain from third-party sources.

Purpose of Processing Personal Data

We use and process the personal data we collect, among other things, to:

fulfill contractual obligations arising from our core activities (mediation in real estate purchase and sale and mediation in real estate rental/lease)

comply with legal obligations (e.g., providing data to competent authorities upon their request for the purposes of conducting procedures in accordance with the law, taking actions in accordance with the Act on the Prevention of Money Laundering and Financing of Terrorism, the Real Estate Brokerage Act, and other laws related to our business activity);

protect your interests or the interests of other individuals;

protect our legitimate interests or the legitimate interests of third parties (e.g., protection of persons and property, detection of perpetrators of criminal offenses, and prevention of criminal offenses);

process personal data for one or more specific purposes described by your consent.

Who is the Data Controller?

The data controller is a legal or natural person who determines and controls the purposes and means of processing personal data in paper and electronic form. The data controller of personal data is LuVano Homes, a real estate mediation business, headquartered in Rijeka, Zagrebačka 3, OIB: 07817750611, hereinafter referred to as the 'Data Controller'. The Data Controller is based on the applicable regulations on data protection, specifically the General Data Protection Regulation (EU) 2016/679 (hereinafter: General Regulation), the Act on the Implementation of the General Data Protection Regulation (NN 42/2018), and other regulations.

Which Personal Data Will Be Collected?

We will collect and process various types of personal data, such as your basic personal data (e.g., name and surname, address, gender, date of birth, OIB, bank account number), your contact data (address, email, phone number, etc.), data about your properties (parcel number, land registry entry, cadastral municipality, etc.), all to conclude a contract for purchase/sale/rent/lease, business cooperation contract, etc.

How Will We Collect Your Personal Data?

We will collect personal data as specified below:

directly from you (by entering data in forms on our website, filling out our forms and contracts when establishing a business relationship with you, your inquiries about properties we advertise)

by reviewing public registers maintained in the Republic of Croatia (Land Registry, Cadastre, Court Register, Registers of Fine, Crafts Register, etc.),

by communication from our contractual partners or third parties.

What is the Purpose of Collecting Your Personal Data?

Your personal data is collected for the purposes of:

fulfilling contractual obligations arising from our core activities (mediation in real estate purchase and sale and mediation in real estate rental/lease)

complying with legal obligations (e.g., providing data to competent authorities upon their request for the purposes of conducting procedures in accordance with the law, taking actions in accordance with the Act on the Prevention of Money Laundering and Financing of Terrorism, the Real Estate Brokerage Act, and other laws related to our business activity);

protecting your interests or the interests of other individuals;

protecting our legitimate interests or the legitimate interests of third parties (e.g., protection of persons and property, detection of perpetrators of criminal offenses, and prevention of criminal offenses);

processing personal data for one or more specific purposes described by your consent

For the conclusion of contracts, explicit consent is not required.

To comply with legal obligations (Value Added Tax Act, Audit Act, Cash Transactions Fiscalization Act), explicit consent is not required.

For legitimate interests (such as preventing and detecting fraud, ensuring network and information security of our IT systems, internal analysis and reporting, etc.), explicit consent is not required.

For delivering marketing materials, explicit consent is required.

As stated above, and for the purposes mentioned above, we will process your personal data that we receive from you. We inform you that when processing your personal data is based on our legitimate interests or for the purposes of direct marketing, you have the right to object.

Furthermore, you can withdraw your consent at any time by providing a statement sent via email or mail to the contacts listed in point 11. The consequence of refusing to provide personal data or providing incorrect data may be the inability to establish a business relationship with you, or the inability to conclude a contract, due to the consequent inability to fulfill our legal and contractual obligations.

Who Will Have Access to Your Personal Data?

We will ensure the processing of your personal data in a manner that is consistent with the purpose of processing. If it is necessary to fulfill the stated purpose, access to your data may have:

state authorities in accordance with legal obligations (e.g., Tax Administration, Ministry of Finance, Ministry of Interior, judicial and other state authorities)

If it is necessary to fulfill a specific purpose, your personal data may be disclosed to the following persons:

external service providers (lawyers, banks, credit and financial institutions, public notaries, court interpreters and translators, insurance companies and insurance intermediaries, authorized auditors, etc.).

We may transfer personal data in the following cases:

to fulfill legal obligations.

Where Will Personal Data Be Processed?

Your data may be processed inside or outside the EU by persons listed under point 6., always subject to confidentiality and security contractual provisions in accordance with applicable data protection regulations. We will not provide your personal data to persons who are not authorized to process them.

What Are Your Rights Regarding Personal Data?

When permitted by applicable regulations, you have the right to submit a written request for:

accessing your personal data and obtaining information about the source of personal data, the purpose of processing and the duration of processing, categories of personal data, the anticipated period for which personal data will be stored, information about the data controller, processors, and recipients to whom personal data may be disclosed,

withdrawing the given consent at any time if your data is processed based on the given consent,

correcting or updating your data to ensure they are always accurate,

deleting your personal data if they are no longer needed for the purposes for which they were processed,

restricting the processing of your personal data in certain cases, such as when you dispute the accuracy of your personal data, during the period required to verify the accuracy of the data,

transferring your personal data in electronic form, i.e., receiving personal data and/or directly transferring them to another data controller, and

filing a complaint with us and/or the competent supervisory authority (Agency for Personal Data Protection, azop@azop.hr).

You can exercise these rights through a request form or by contacting us as described in point 11. The request form is available on the business's website.

How Can I Object to the Processing of My Personal Data?

When permitted by applicable regulations, you have the right to object to the processing of personal data, or request that we stop processing your personal data. After you inform us of this request, we will no longer process your data, unless the processing is permitted by applicable regulations.

You can exercise this right in the same way as other rights listed under point 8.

How Long Do We Keep Your Personal Data?

We retain your personal data in accordance with the deadlines specified by the Accounting Act, the Value Added Tax Act, and other laws applicable to our business.

We will not retain your personal data longer than specified by legal regulations, and we will retain them solely for the purposes for which they were collected.

GDPR and Cookies

These Cookie Rules explain what cookies are and how we use them, the types of cookies we use, i.e., the information we collect using cookies and how that information is used and how to control cookie settings. For more information on how we use, store, and keep your personal data secure, see our Privacy Policy. You can change or withdraw your consent from the Cookie Declaration on our website at any time. Learn more about who we are, how you can contact us, and how we process personal data in our Privacy Policy. Your consent applies to the following website: https://luvano.homes

What Are Cookies?

Cookies are small text files used to store small data. They are stored on your device when the website is loaded in your browser. These cookies help us make the website function properly, make it more secure, provide a better user experience, understand how the website works, and analyze what works and what needs improvement.

How Do We Use Cookies?

Like most online services, our website uses first-party and third-party cookies for several purposes. First-party cookies are mainly necessary for the website to function properly and they do not collect any of your personal data. The third-party cookies used on our website primarily serve to understand how the website performs, how you interact with our website, to keep our services secure, provide advertisements that are relevant to you, and overall provide you with a better and improved user experience and help speed up your future interactions with our website.

What Types of Cookies Do We Use?

Essential: Some cookies are essential for you to experience the full functionality of our website. They allow us to maintain user sessions and prevent any security threats. They do not collect or store any personal data. For example, these cookies allow you to log in to your account created on the company's website.

Statistics: These cookies store information like the number of visitors to the website, the number of unique visitors, which pages of the website have been visited, the source of the visit, etc. These data help us understand and analyze how well the website performs and where it needs improvement.

Marketing: Our website displays advertisements. These cookies are used to personalize the advertisements that we show to you so that they are meaningful to you. These cookies also help us keep track of the efficiency of these ad campaigns.

The information stored in these cookies may also be used by third-party ad providers to show you ads on other websites in the browser.

Functional: These are cookies that help certain non-essential functionalities on our website. These functionalities include embedding content like videos or sharing content on the website on social media platforms.

Preferences: These cookies help us store your settings and browsing preferences like language preferences so that you have a better and efficient experience on future visits to the website.

How Can I Control Cookie Settings?

Should you decide to change your preferences later through your browsing session, you can click on the 'Privacy & Cookie Policy' link on your screen. This will display the consent notice again, allowing you to change your preferences or withdraw your consent entirely. Additionally, different browsers provide different methods to block and delete cookies used by websites. You can change the settings of your browser to block/delete the cookies. To find out more about how to manage and delete cookies, visit wikipedia.org, www.allaboutcookies.org.

How Can You Contact Us?

Requests, complaints, or inquiries related to the processing and protection of personal data can be submitted by sending an email to info@luvano.homes or to the following address via regular mail:

Luvano Homes, a real estate mediation business

Zagrebačka 3

51000 Rijeka

In accordance with applicable legal regulations governing data protection, each request, complaint, or inquiry will be resolved as soon as possible, and no later than within 30 days of receipt.

When establishing contact and receiving requests, we will make reasonable efforts to confirm the identity of the requestor and prevent unauthorized processing of personal data.

In the event of a violation of any of the rights under chapter 8 of this Policy, a complaint regarding the processing of personal data can be submitted to the national supervisory authority. In the Republic of Croatia, the supervisory authority is:

Agency for Personal Data Protection:

Selska 136 HR-10000 Zagreb azop@azop.hr

Changes to Our Privacy Policy

The real estate broker must ensure and renew liability insurance with an insurer in the Republic of Croatia for any damage that the principal or third parties might suffer from performing brokerage services.

For damages that the broker might cause by performing brokerage, the minimum insured amount cannot be less than HRK 200,000.00 (two hundred thousand kuna) per one damage event, or HRK 600,000.00 (six hundred thousand kuna) for all claims in one insurance year.

The broker may also be insured with an insurer in a member state of the European Union and the European Economic Area.

In the event of changes to our privacy policy, we will inform you on this page and update the date of the privacy policy change as follows.